We do not consider our work complete unless we have helped the client take the necessary, cost-effective steps to ensure real change and impact. Usually this means some level of involvement in implementing the team's recommendations. This begins when we develop a detailed plan and timetable. Beyond that, our participation varies according to need. For example, it might be limited to a part-time program monitoring the progress and results achieved by the client's personnel. Where more extensive involvement on our part is appropriate, we might coach client personnel, or help to form and assist client implementation teams. We may even pilot-test, model, or otherwise simulate new approaches, processes, and organizational arrangements.